I repair computer laptops and networks, personal & business customers, in Fredonia NY and surrounding areas of Buffalo NY. You may need to repeat the cycle until it resolves all errors, but at least you know where to look to find a more detailed explanation of what is going wrong. Repeat search & paste, repeat install, this time it finished the install without errors. Repeat install again, this time it is looking for serscan.sys I was able to search C drive for that file, and paste it into C:\Windows\system32\drivers !!! sto: Driver package references a missing external file 'C:\Windows\system32\drivers\usbscan.sys' You can also look for lines starting with !!! (3 exclamation characters) Once the file is open in notepad, search the file (Ctrl+F) for the word ' error'. This time when it fails, the log file will have log entries related only to the latest install attempt, so it wil be easier to read through the file. That file will typically be very large, and you'll need to page down to the end of the file to see the latest log entries.Ī better solution would be to rename the 2 existing files, adding. You can double click the file to open it in notepad I recommend starting with the device log, since install errors are usually caused by device drivers being wrong. The easiest way to find the file you want to open is to sort this list by date modified, and lok for the latest file. I opened the setupapi log files, typically located in The install would hang and then fail to install the drivers and software.Ĭlicking the details button would display an error messageĬall to DriverPackageinstall returned error -536870141 for package C:\program files\HP\Hp deskjet 3520 series\driverstore\ngscandriver\hpwia_DJ3520.INF May also apply to other software device driver installations, etc. This was so much fun I had to write a letter explaining how to solve it.ĭuring install of HP Deskjet 3522 (3520 Series), under WIndows 7, Home Premium, 64bit edition, etc. ![]() Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press. ![]()
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